Heather Hardy is an accomplished healthcare executive with extensive experience growing and operating companies ranging from start-ups to Fortune 500 organizations. She has been a key player in the growth of ZoomCare, a disruptive entrant in the urgent care/primary care industry. Over the last decade, ZoomCare has become a market leader in retail healthcare in Oregon and Washington.

Heather’s superpower is creating direction from ambiguity while bringing positive energy to inspire and motivate teams. Her belief that poor health is a solvable problem and that access to early, comprehensive care is essential inspires her work with organizations like Orchid Health, which reimagine care delivery for underserved communities. She is also an avid fan of all genres of music that inspire her to dance.

As ZoomCare’s Chief Growth Officer, Heather was responsible for new business partnerships, customer channels, products and services, marketing and branding, and corporate communications. Previously, as Vice President of New Markets, she drove strategy for market expansion, creating data-based models to evaluate market opportunities that included regulations, talent, real estate, payor mix, and consumer demand. She led development of processes to support rapid growth (doubling from 30 to over 60 clinics in less than three years) including real estate selection, design and construction, and repeatable clinic launch processes. She championed innovation of ZoomCare’s clinic design to deliver a differentiated, branded customer experience that set ZoomCare apart in the retail healthcare market.

Heather played a pivotal leadership role at ZoomCare from its start-up phase through private equity investment, culminating in its acquisition by a large healthcare system in 2018. She also served as a non-voting participant on the resulting ZoomCare board.

Heather holds a BA from Stanford University and an MBA from MIT’s Sloan School of Management.

After growing up in rural Southeast Alaska, Orion studied business and social entrepreneurship at the University of Puget Sound and the University of Oregon, where he received the Oregon Student Impact Entrepreneur of the Year Award in 2013 for his commitment to using business as a force for positive change.

While completing his studies, Orion co-founded Orchid Health with a vision to develop and scale a new model for thriving community health—one that better serves healthcare professionals and patients while bringing quality care to underserved rural communities.

Over the past decade, Orion has led Orchid's growth from a single rural health clinic in Oakridge, Oregon, to a network of six integrated rural health and school-based clinics in some of Oregon’s most under-resourced communities.

Early in his journey, Orion realized that to best serve their communities, Orchid needed to redesign the healthcare workplace, prioritizing a healthy environment for team members. This shift led Orion to focus primarily on employee well-being and fostering joy in work rather than solely on patient experience and population health.

The Orchid wellbeing-first care model has delivered measurable success across the quadruple aim. It has been recognized as one of Oregon’s top places to work and a healthiest workplace. Patient satisfaction scores average 9.5 out of 10 for the question, "Would you recommend Orchid to family and friends?" Additionally, Orchid achieved a 40% reduction in Medicaid ED utilization over three years at its first rural health clinic while proving the financial sustainability of a relationship-based care model, where primary care providers spend an hour with new patients.

In 2020, Orion was named the Rural Health Hero by the Oregon Office of Rural Health. He continues to advocate for a significant paradigm shift in how healthcare organizations are structured to become more people-positive and complexity-conscious.

Orion lives in Portland with his partner, loves music, basketball, and travel, and returns to Southeast Alaska each summer to reconnect with his roots.

Gabe Charbonneau, MD, is a rural family physician based in Stevensville, Montana, and a passionate advocate for combating healthcare worker burnout. He co-founded Medicine Forward and Fluent Systems, focusing on improving healthcare through technology and systemic change.

As the driving force behind the #FightBurnout movement and FightBurnout.org, Gabe develops and shares tools to reduce administrative burdens and enhance clinician well-being. He combines his medical expertise with innovative solutions to address burnout, fostering meaningful patient-physician relationships and working to create a sustainable, compassionate healthcare system.

Fueled by his superpower of passionacity (a blend of passion and tenacity), Gabe channels his energy into systems that heal healthcare—and when he’s not fighting burnout, you’ll find him rocking out to his favorite band, Weezer.

Nina Bianchi is a transformation leader and coach focused on improving the health of our health organizations. She specializes in bringing people and data together from across silos to solve complex problems, driving meaningful outcomes for patients and employees alike.

As an executive at Medallia, Nina drove patient and employee experience management technology advancements. She coached leaders to leverage fresh data-driven strategies to improve employee satisfaction, wellbeing, and performance. Her expertise enabled dozens of public and private health organizations to translate data into operational improvements that better meet the needs of their workforce and the populations they serve.

During peak COVID-19, Nina served a special appointment as Chief of People and Culture at the U.S. Food and Drug Administration in partnership with the U.S. General Services IT Modernization Center of Excellence. Her teams advanced employee-centered digital transformation and inclusive culture change, enabling the authorization of life-saving vaccines. Despite working in the midst of a crisis, her guidance resulted in an increase in positive employee experience sentiment by 10% in one year. Prior to the FDA, she was a White House Presidential Innovation Fellow and led 80+ digital health product and process innovation labs supporting AI-enabled clinical trial matching at the National Cancer Institute.

In her early 20s, Nina co-founded and led The Work Department, a social innovation design consulting firm based in Detroit. She partnered local and national organizations to raise nearly $20M to support collaborative innovation in public health and housing policymaking and program design. Nina also invented collaborative design methodologies and developed technology engagement experience models with the Massachusetts Institute of Technology (MIT), scaling them to national and international implementation partners. Her firm’s work contributed to rebuilding their hometown Detroit through initiatives like the United Nation’s UNESCO Detroit City of Design designation, focused on innovative economic development, and launching community makerspaces for youth and adults. During this time, she fell forever in love with Detroit’s rich music — Motown, jazz, soul, and underground house, to name a few.

Nina currently lives in Colorado and supports workforce-centered healthcare and health transformation programs with the Colorado Health Institute. Her magic powers include creative pragmatism and the art of possibility.